Refund & Cancellation Policy

Last updated: October 13, 2026

This policy covers both ways to get a paid plan: an in-app subscription billed through Google Play, and a plan bought or renewed through @remsysvpn_bot on Telegram.

1. Free trial (app only)

If your in-app plan includes a free trial, you will not be charged until the trial period ends. You can cancel any time during the trial through Google Play to avoid being charged.

2. Subscription billing

2.1 In-app (Google Play)

Paid subscriptions purchased through the Android app are billed and managed by Google Play Billing. Your subscription renews automatically at the end of each billing period unless you cancel it before the renewal date.

2.2 Telegram bot

Plans bought through @remsysvpn_bot are paid from a personal balance you top up by card or crypto. A plan renews automatically by deducting its cost from your balance at the interval you chose (1/3/6/12 months); if your balance is too low, the subscription simply stops renewing rather than going into debt.

3. How to cancel

In-app subscription: open the Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → select Silent VPN → Cancel subscription. Cancelling stops future renewals — you keep access until the end of the period you already paid for.

Telegram bot: message @remsysvpn_bot and either stop topping up your balance (the plan simply won't renew once it runs out) or ask the bot to turn off auto-renewal for your plan. You keep access until the end of the period you already paid for.

4. Refunds

4.1 In-app purchases (Google Play)

Refund requests for purchases made through Google Play are subject to Google Play's own refund policy, since Google processes the payment and holds your payment details, not us. Within a short window after purchase (typically a few hours), you can request a refund directly from Google Play with no need to contact us. Outside that window, refund requests go through Google Play's standard support flow, and Google makes the final refund decision per their policy.

4.2 Card payments through the bot

Card payments made through @remsysvpn_bot are processed by our payment processor. If you believe you were charged incorrectly (a billing error, a duplicate charge, or a service outage that materially affected your ability to use a paid plan), contact support@rem-sys.com or Telegram and we'll work with you directly; approved refunds are returned to your original payment method where the processor supports it.

4.3 Crypto payments

Crypto payments are final once confirmed on the blockchain — this is a property of how cryptocurrency transactions work, not a policy choice we could waive even if we wanted to, since a confirmed transaction cannot be reversed. We do not issue refunds in crypto for a correctly completed payment. If a payment failed to credit your balance due to an error on our side (not simply "I changed my mind" or a mistaken amount/address sent by you), contact support and we'll investigate and make it right, typically by crediting the correct balance rather than a refund.

5. What happens to your data after cancellation

Your VPN access ends at the close of the paid period. Your subscriber/bot-account record is retained for a limited period afterward (see the Privacy Policy, section 5) in case you resubscribe, then removed.